CAREERS AT VDIT SOLUTIONS

 

 IT Support & Customer Services- Job Description

(Location in Vietnam)

We are looking for an IT Support & Customer Services position (work from home) to join our company. This job would suit someone who has experience and enjoys providing customers support and training with a smile and who is looking to build a long-term career in IT Support/ customer service environment.

The successful candidate will work with the IT Team to set up and train our EPoS system to customers and support them when they use our systems as customer services.

Required

• Excellent problem solving skills
• Experience with IT equipment (Windows environment, networking, hardware and software installations)
• Strong English language skills (written and spoken)
• Be available for out of hours support

Responsibilities

• Deliver high quality customer service
• Setup EPoS system to new or existing customers
• Online training EPoS system
• Support customer via phone, email, remote
• Comfortable with Social Media (Twitter, Instagram, Facebook etc)
• Experience of using Photoshop, Remote Desktop Services, and firewalls broadband are desired.

Preferable

Working knowledge of EPoS software and hardware

Benefits

• Fully training provided
• Ability to skill up
• Continuous learning & professional growth
• Annual cost of living salary increase
• Employee loyalty program

Job Type: Full Time

Basic hours: 40 hours per week

Working hours (VN time): 3.30 PM – 12.00 AM

Salary: Negotiation and based on experience

If you are interested in please send your CV to us:

📧: INFO@VDIT.CO.UK

 

 

Telesales Sales Executive Job Description

(Location in Vietnam)

 

We are looking for a sales executive to join our company in the Sales Team. This job would suit someone who enjoys working in a sales environment, some telephone/customer-facing sales experience with a proven track record of hitting sales targets.

Your job will be to liaise with customers and potential customers by live chat, telephone and email to drive up average order values by upselling, and assist customers with their queries. Your job will involve a high-level of multi-tasking with an element of urgency as a result of the volumes that can arise.

Full training on our industry will be provided however, we require someone committed to engaging in learning our industry as well as the products we provide, to ensure customers receive expert advice.

In a nutshell

• Drive sales from potential customers by familiarizing and offering services according to the needs of the customers via cross-selling and upselling.
• Liaise with our customers on a daily basis via telephone, live chat and email.
• Provide exceptional levels of customer service, delivering a personalized, efficient and friendly service with the ability to take ownership of customer enquiries through to resolution.
• Train to become an expert in the company formation industry.
• Aim to achieve and exceed sales targets both individually and as a team.

The Company

VDIT Solutions Ltd is a software company with office based in South London (SE21), we help thousands of customers from all over the world with Epos system & IT solutions. We are dedicated to offering the highest level of customer service possible at a cost-effective price.

Skills Required

• Excellent telephone manner and enthusiastic attitude to customers and staff alike
• Able to multitask and work efficiently
• Excellent attention to detail
• Fast learner
• Self-motivated with a strong work-ethic
• Calm under pressure

Benefits

• Salary + excellent bonus
• Annual cost of living salary increase
• Employee loyalty program, with additional annual leave

Job Type: Full-time

Salary: Negotiation and based on experience

If you are interested in please send your CV to us:

📧: INFO@VDIT.CO.UK